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Program not working

Amy B
Level 3

Hello.  I am able to sign into a client, but then the program is non responsive.  All clients.  2023 only.  Prior years work.


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5 Comments 5
Level 11

what i would do, in order until it is fixed

1. close program, try opening it again

2. restart computer

3. check for updates

4. refresh updates

5. repair updates, from windows start menu



Amy B
Level 3

Thank you for your suggestions. Did all. Still not working.  I will have to call in the morning. 

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Level 15

Try the new ProSeries Tool Hub

This has some PROGRAM repair tools that might help.

Here's wishing you many Happy Returns
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Level 4
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Amy B
Level 3

Good morning all.  Thank you for all your help.  I was about to call support, as I've tried everything!  The program is working.  I have no idea why it stopped working or started.  Thanks again.