Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- Program freezes
Program freezes
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Michael10
Level 1
02-29-2024
06:43 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
My Pro Series software is frozen again. Support walked me through a complete reinstall to get it to work properly. This was two days ago. This morning it is frozen again. Same exact thing happened.
It also does not remember that I have paid for returns.
Is anyone else having these problems? Is there a workaround other than complete reinstall?
Labels
3 Comments 3
dascpa
Level 11
02-29-2024
08:17 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Try the ProSeries Tool Hub. Also check your anti-virus program to make sure nothing is interfering. If you run QB Desktop try the QB Tool Hub. There are some common elements but that's beyond my knowledge. Lastly, check your Windows updates. Make sure they're current and there are no diagnostics showing with the updates.
IRonMaN
Level 15
02-29-2024
08:50 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Yeah, if I was working on ProSeries and had those issues, I would go to my computer's task manager and shut off anything that has a QB tag. That would be my first step. My second step would be to find a stick of dynamite and put it under my computer. That kind of stuff happening this time of year can drive a person crazy.
Slava Ukraini!
