I have printed 15 returns this afternoon and all seems to be working except, I had to reprint a letter and then had a crash. What worked for me was to go to the Icon for printing individual forms, click on letter then client letter and the it worked fine.

B

BeanscouterAuthor

Level 2

I do not have a problem with printing. My program is crashing when I try to e-file a return.

thanks anyway.

K

KimmyjackAnswer

Level 5

Having the same problem.

IRonMaN

Level 15

Has everybody downloaded today's updates?

Slava Ukraini!

T

TaxGoddess

Level 2

I am having the same issue today.

MariaR

Level 4

Can someone tag one of our Intuit friends that are on this board so they can try and escalate this issue? I can't remember their screen names on here.

I'm still having the same issue and it's been about a week I think.

Thanks.

S

Steve304

Level 3

what's the solution? Buy another program besides Pro Series ? crashing on efiling...work arounds sometime work, but that is not a solution. A solution is INTUIT figuring out WHY!!! We you efile large volumes at a time this is frustrating...probably worse year i had with this software in years...

K

Kimmyjack

Level 5

I agree with you. There are still things that I complain about that have been happening for years. But this has been the worst.

S

Steve304

Level 3

I usually go out the program and re- enter, make sure all my updates are done or re-boot my system. I have also found if you only efile 10 or less at a time, it never crashes....seems to be a memory problem within the Proseries efiling system itself....

H

HGH

Level 3

Thank you! It appears to be working now.

My problem was that I couldn't Exit the program, it crashed before I got there.

I'll keep my fingers crossed. 🙂

S

Steve304

Level 3

I started doing the 10 and under at a time a few years back. It is time consuming, but it has cut down on crashes for me... sometimes I venture a little beyond 10, but not much....Good luck...I am sure it is a memory system problem with Pro series, but not sure they will ever fix.

S

shirleyp01

Level 3

I've had this problem of the program crashing when trying to e-file since day 1. I don't appreciate having to use a workaround when my workstation computer can e-file with no problem. What is the fix?

K

Kimmyjack

Level 5

Never got a fix. Just efiled until it crashed, restarted and did the process all over again. Very frustrating.

H

HGH

Level 3

Very frustrating. Tried not to renew but had to amend a 2019 return, even though that license had been purchased in prior years and the return had been prepared in ProSeries, I had to have a current 2021 license to amend a 2019 return. Really? That makes no sense.

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