Pop up locking client screen

[maurerlaw1]

I can log in to the program, but once I open a client, a pop up comes up and doesn't move to allow me to click on it to remove it.  The whole screen locks up.

[Jim-from-Ohio]

What if you call up task manager and end task and try again

[maurerlaw1]

I have tried that several times to no avail.

[Jim-from-Ohio]

 In the task manager, there is also a tab called Services.. see if you can find any ProSeries items open there and close them if there

[BobKamman]

Make and model of your computer?  

[Skylane]

‘01 Chevy Vette C5 Z06

[Manolo]

Go to folder 25Data, then double click on client file you want to process.

You need to do this everytime you process a new client.

Crazy work around but it works.

[Manolo]

No. This does not work.

[Manolo]

Just got through talking to Proseries support. A fix is on its way.

[TaxGuyBill]

Have you tried clicking the popup (or hit Alt-Tab until that window is highlighted), the do Alt-F4 to close the window?

[srdreyer]

I've got the same problem. Every time I try to open a client, I get a pop-up ad for Protection Plus, and it locks up Proseries.

[srdreyer]

Hey, the Alt-Tab then Alt-F4 thing works! Thanks!!

[lucrecia]

Same with me Protection plus popup cant close🤔

[poolcleaner]

Bill. as always, you are a treasure!!!! That worked.  Thank you.

[ChrisCPA1]

Thanks this worked!