pay per return

[RJGCPA]

pay per return authorization not going through!!

[IRonMaN]

I don't use it but wasn't there an alert in the software about that the other day?

[Just-Lisa-Now- · Accepted solution]

It was screwed up last week, a few of us got tangled in it (me included). 

Then it was fixed (worked for me yesterday), might be on the fritz again.

[RJGCPA]

I use pro-lite but don't have unlimited states. Trying to authorize a NJ return. Checked my credit card and it hasn't been charged (at least not yet). Can't get through to 'ahem' Customer Support. Imagine this is the same company that handles QuickBooks. 

[anishadavis]

My pay per return authorization is not going thru.  It was okay in the morning.  

what to do

[Just-Lisa-Now-]

Have you tried logging into your Intuit account and manually adding the money to your PPR account from there?

https://www.intuit.com/sign-in/

Scroll down to ProSeries, and log in, then on the left side of the screen click Billing > PPR  -  Read the instructions for Manual PPR authorizations...save you a call to support.