Skip to main content
Level 3
March 19, 2020
Solved

Opening a client return

  • March 19, 2020
  • 2 replies
  • 16 views

I was working on a return and the computer lost power, I'm trying to open the return again and all I get is an error message that reads "unable to read data". Any idea out there?

This topic has been closed for replies.
Best answer by BobKamman

And invest in a surge protector with backup power supply.  

2 replies

sjrcpa
Level 15
March 19, 2020

Happened to me once. The file got corrupted and I had to start over with a new file. Contact support and see if they have any suggestions.

The more I know the more I don’t know.
TinoAuthor
Level 3
March 21, 2020

Contacted support and the issue was resolved. the technician found a way to delete the client and transfer it again. Thank you for your help

 

Tino

BobKamman
BobKammanAnswer
Level 15
March 20, 2020

And invest in a surge protector with backup power supply.  

TinoAuthor
Level 3
March 21, 2020

Thank you