Level 3

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Why is there a 60 minute wait time for phone questions and no live chat?

Forum|Forum|6 years ago
December 7, 2019
4 replies
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ProSeries Professional

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Best answer by Just-Lisa-Now-

Mabel, does this answer help answer your question from 2 days ago?

https://accountants-community.intuit.com/questions/1802100-for-a-1099-r-the-taxable-amount-is-being-...

Intuit Community Champion

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Intuit Community Champion

Mabel, does this answer help answer your question from 2 days ago?

https://accountants-community.intuit.com/questions/1802100-for-a-1099-r-the-taxable-amount-is-being-...

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 3

Yes, thank you. I missed that in the instructions.

Level 15

FYI - ProConnect Tax Online Support https://accountants-community.intuit.com/articles/1606322-proconnect-tax-online-support-hours

Answers are easy. Questions are hard!

Level 3

Hi, can you tell me how to access the Chat that is "available in product," please.

Level 6

If you are using ITO, I am pretty sure there is no phone support and only live chat.

Level 6

@itonewbie @George4Tacks can you confirm?

Level 2

ProSeries support is terrible!! Yes, the chat function was eliminated with the 2017 tax year...…..and, on-hold wait times are inexcusably LONG!!!!! I guess time to switch to Drake

Level 3

That's what I'm thinking, too.