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P
pm-zz
Level 3
February 10, 2022
Question

eSignature Errors

  • February 10, 2022
  • 2 replies
  • 18 views

Anyone had any errors with the eSignature on the final screen when you move to DocuSign? 

I received box with error message in a red box - "Unable to send eSignature request . Please try again later. Contact Customer support if the problem persists."  Are they having issues with the KBA ?

Called Proseries and they were unable to figure out the problem.

This topic has been closed for replies.

2 replies

L
lisakayeschmidt
Level 3
February 10, 2022

I am having issues also.  The screen pops up with "Request not sent.  Something on our end isn't working.  Please try again after some time."  Seriously?  Started last night and still going today.  We are on a network and the other computer cannot send a request either, same result.

P
pm-zzAuthor
Level 3
February 11, 2022

The system is not even allowing an attachment for an Engagement Letter - and then the error message says contact support.   

G
Grand Master
Level 2
February 11, 2022

Today if Feb 11 and I still can't print of file MD 502 forms.  Anyone else still getting a line of B.S. from Intuit on this?

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