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Error code 5 when login in to update products

Level 1

I cannot do a product update for e-filing professional tax returns I get an error code 5.

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2 Comments 2
Level 15
Level 15

If this is  a stand alone system, try using REPAIR Updates from the Windows Programs menu (dont try to open ProSeries), if this is on a Network version of ProSeries, I think you'll need to call into support.


Level 2

I'm getting the same error.  Tools - Repair Update and I ran it as an administrator, but i still am having the same error issue

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