Error Code 1601, when installing ProSeries Basic

[abctax55]

No need to ask twice:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/installation-gets-to-in...

[George4Tacks]

I know all of the support links send you to this community, but it only will get you feedback from other users. This problem will require the dreaded phone call to the real support line, which currently closed. Give them a call on Monday.https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

1-800-434-6818, Monday - Friday, 6:00 AM - 5:00 PM PT.  Closed Saturday and Sunday.

[Just-Lisa-Now-]

I saw someone a few days ago in the Facebook ProSeries group getting an error 1603 when trying to download install.  I told them to some here and post, but I never saw it, and they never updated their post over on FB either, so I dont know what happened.

@Orlando    who do we tag for installation issues?  Theres another recent post here with a different install error, appears completely different from this one though. 

 https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/download-the-proseries-...

[Orlando]

Unfortunately any error during installation in the 1600 range is most likely Microsoft Technology throwing a Microsoft Error for some Windows specific reason.  Those are tough to diagnose without getting on a machine.  Customer Support is best at diagnosing those, but there's a slim chance I can offer some suggestions if you'd prefer not to wait til Monday.

Can you post the contents of the most recently created file in C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs (or email to proseries_engineering@intuit.com)? It will start with the date you ran the installer, so it will be something like this (click the Date modified column to sort by date):

[KkellyEA]

Hi Orlando,

can I post my recent log here?  It's all greek to me.  But I'm having the same issue.

Kk

09:16:26:371 BootStrapper Launched
09:16:26:371 FxInstallRequired() - .Net 4.8 is already installed.
09:16:26:403 MicrosoftPreInstallNetFX()...
09:16:26:403 ensuring correct registry value for Windows Installer
09:16:26:403 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
09:16:26:403 FixupMsiexec1719() failed.
09:16:26:403 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
09:16:26:503 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
09:16:26:503 ToggleMsiService():: ValidateServiceEntry(msiserver)
09:16:26:503 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
09:16:26:572 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
09:16:26:572 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
09:16:26:619 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
09:16:26:619 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
09:16:26:904 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=2.
09:16:26:904 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
09:16:26:942 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
09:16:26:942 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
09:16:26:973 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
09:16:26:973 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
09:16:29:997 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
09:16:29:997 FxInstallRequired() - .Net 4.8 is already installed.
09:16:32:173 FxInstallRequired() - .Net 4.8 is already installed.
10:20:47:981 ======== Logging Session Finished ========
12:13:19:232 BootStrapper Launched
12:13:19:232 FxInstallRequired() - .Net 4.8 is already installed.
12:13:19:286 MicrosoftPreInstallNetFX()...
12:13:19:286 ensuring correct registry value for Windows Installer
12:13:19:286 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
12:13:19:286 FixupMsiexec1719() failed.
12:13:19:286 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
12:13:19:332 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
12:13:19:332 ToggleMsiService():: ValidateServiceEntry(msiserver)
12:13:19:332 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
12:13:19:370 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
12:13:19:370 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
12:13:19:386 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
12:13:19:386 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
12:13:19:455 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=2.
12:13:19:455 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
12:13:19:486 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
12:13:19:486 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
12:13:19:533 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
12:13:19:533 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
12:13:22:208 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
12:13:22:208 FxInstallRequired() - .Net 4.8 is already installed.
12:13:24:346 FxInstallRequired() - .Net 4.8 is already installed.
12:20:22:816 ======== Logging Session Finished ========
12:26:36:069 BootStrapper Launched
12:26:36:069 FxInstallRequired() - .Net 4.8 is already installed.
12:26:36:132 MicrosoftPreInstallNetFX()...
12:26:36:132 ensuring correct registry value for Windows Installer
12:26:36:132 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
12:26:36:132 FixupMsiexec1719() failed.
12:26:36:132 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
12:26:36:169 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
12:26:36:169 ToggleMsiService():: ValidateServiceEntry(msiserver)
12:26:36:169 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
12:26:36:216 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
12:26:36:216 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
12:26:36:254 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
12:26:36:254 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
12:26:36:348 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=2.
12:26:36:348 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
12:26:36:386 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
12:26:36:386 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
12:26:36:417 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
12:26:36:417 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
12:26:39:040 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
12:26:39:040 FxInstallRequired() - .Net 4.8 is already installed.
12:26:41:183 FxInstallRequired() - .Net 4.8 is already installed.
12:28:02:802 ======== Logging Session Finished ========
13:42:25:129 BootStrapper Launched
13:42:25:208 FxInstallRequired() - .Net 4.8 is already installed.
13:42:25:471 MicrosoftPreInstallNetFX()...
13:42:25:471 ensuring correct registry value for Windows Installer
13:42:25:471 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
13:42:25:471 FixupMsiexec1719() failed.
13:42:25:471 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
13:42:25:578 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
13:42:25:578 ToggleMsiService():: ValidateServiceEntry(msiserver)
13:42:25:578 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
13:42:25:694 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
13:42:25:694 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
13:42:25:741 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
13:42:25:741 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
13:42:25:957 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=2.
13:42:25:957 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
13:42:26:011 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
13:42:26:011 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
13:42:26:073 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
13:42:26:073 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
13:42:29:067 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
13:42:29:067 FxInstallRequired() - .Net 4.8 is already installed.
13:42:32:028 FxInstallRequired() - .Net 4.8 is already installed.
13:59:47:785 ======== Logging Session Finished ========
14:59:16:354 BootStrapper Launched
14:59:16:354 FxInstallRequired() - .Net 4.8 is already installed.
14:59:16:548 MicrosoftPreInstallNetFX()...
14:59:16:548 ensuring correct registry value for Windows Installer
14:59:16:548 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
14:59:16:548 FixupMsiexec1719() failed.
14:59:16:548 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
14:59:16:632 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
14:59:16:632 ToggleMsiService():: ValidateServiceEntry(msiserver)
14:59:16:632 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
14:59:16:686 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
14:59:16:686 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
14:59:16:717 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
14:59:16:717 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
14:59:19:395 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=0.
14:59:19:395 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
14:59:19:454 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
14:59:19:454 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
14:59:19:495 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
14:59:19:495 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
14:59:22:172 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
14:59:22:172 FxInstallRequired() - .Net 4.8 is already installed.
14:59:24:310 FxInstallRequired() - .Net 4.8 is already installed.
15:38:31:965 BootStrapper Launched
15:38:31:965 FxInstallRequired() - .Net 4.8 is already installed.
15:38:32:197 MicrosoftPreInstallNetFX()...
15:38:32:197 ensuring correct registry value for Windows Installer
15:38:32:197 FixupMsiexec1719():: WriteRegistryValue(MSIEXECCA64NAME) failed.
15:38:32:197 FixupMsiexec1719() failed.
15:38:32:197 Calling ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)
15:38:32:281 ExecCmd(C:\WINDOWS\SysWOW64\regsvr32.exe, C:\WINDOWS\SysWOW64\msxml3.dll /s, true)=0.
15:38:32:281 ToggleMsiService():: ValidateServiceEntry(msiserver)
15:38:32:281 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
15:38:32:350 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
15:38:32:350 ToggleMsiService():: Calling ExecCmd(sc.exe config msiserver start= auto)
15:38:32:397 ToggleMsiService():: ExecCmd(sc.exe config msiserver start= auto)=5.
15:38:32:397 ToggleMsiService():: Calling ExecCmd(net.exe stop msiserver)
15:38:32:535 ToggleMsiService():: ExecCmd(net.exe stop msiserver)=2.
15:38:32:535 ToggleMsiService():: Calling ExecCmd(msiexec.exe /unreg)
15:38:32:582 ToggleMsiService():: ExecCmd(msiexec.exe /unreg)=0.
15:38:32:582 ToggleMsiService():: Calling ExecCmd(msiexec.exe /regserver)
15:38:32:636 ToggleMsiService():: ExecCmd(msiexec.exe /regserver)=0.
15:38:32:636 ToggleMsiService():: Calling ExecCmd(net.exe start msiserver)
15:38:35:344 ToggleMsiService():: ExecCmd(net.exe start msiserver)=0.
15:38:35:344 FxInstallRequired() - .Net 4.8 is already installed.
15:38:37:650 ======== Logging Session Finished ========