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N
Nadine B
Level 1
May 29, 2020
Question

DocuSign

  • May 29, 2020
  • 2 replies
  • 9 views

My DocuSign shows that I do not have any eSignatures in my balance.  I had 12 available; just bought 55 more and it still shows zero.  Is anyone else having this problem or does anyone know a quick solution.

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    2 replies

    kdwaite
    kdwaite
    Level 3
    May 29, 2020

    It is showing zero for me as well just now.  I have about 40 remaining.  Something must be wrong.  How do we notify them of the problem?

    C
    CS Bray Accounting LLC
    Level 4
    May 29, 2020

    Having this same problem too -- but also cannot request any new e-signatures, as the window just gets stuck on the "add documents" screen & cannot hit "next." I reported the error via "control+L" but who knows how long this will take to remedy.

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