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Level 2
February 11, 2022
Question

Client Return Disappeared

  • February 11, 2022
  • 2 replies
  • 6 views

I entered some data for a client and saved it.  I went and worked on another return. Came back to finalize and the client is gone.  I did updates. I refreshed. I restarted the software and my computer. Still nothing. Nothing is on my drive. Nothing is saved under another folder. 

Note: When I go to File, it shows it was one of the last four tax returns I prepared.

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2 replies

Level 7
February 12, 2022

An educated guess would be that you thought you hit the save button but you didnt

Intuit Community Champion
February 12, 2022

Look at bottom of homebase. I am pretty sure it ends up there. I vaguely remember this happening to me last year on several returns. Very annoying. 

 

Let me know if that was the case. It only happened on new clients.