Cannot Print Client Presentation Letter

Forum|Forum|5 years ago
February 13, 2021
1 reply
16 views

In the 2020 Pro Series I cannot print the Client Presentation Letter. I am also now not able to print the Client Presentation Letter for previous years that I was always able to do. I keep getting an error that I need a version of Excel later the 2003. My version of Excel is the most current. I spent over 1 1/2 hours on the phone with a Pro Series tech yesterday. Noting was resolved.

Any suggestions?

John

ProSeries Professional

This topic has been closed for replies.

O

Orlando11

Level 8

Each presentation is generated from a single excel template file we deploy. What happens if you double click on it in File Explorer? If you don't have it, but do have th ExcelPresentation.xls.bak.. open Excel, and then Open that one.

I have seen cases where Microsoft decides to "protect" the excel file - it'll have a big red "Protected View" across the bar. If that's happening we'll need to figure out how to remove that. I can look into it if you confirm.

J

JPWAuthor

Level 2

Look into it please. It will still not print the Client Presentation Letter.

Thanks,

JPW,

M

moyboy

Level 2

Open a client return and go to the TOOLS menu, print with return check which type of file you want the letter you want to print with. I had the same problem as you, now it is working.

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