Level 2

Solved

bad request

Forum|Forum|5 years ago
December 15, 2020
4 replies
15 views

I installed Pro Series 2020 this week and when I try to log in I get an error message "Bad Request". I tried deleting and reinstalling, tried to install with a disable Norton antivirus, tried opening windows in safe mode, tried the entire process on two different computers, tried disabling my VPN. None of these work. I have been using Pro Series without any problems for 20 years.

I called customer service and they insist it isnt the software and it has to be my computer.

I'm running Windows 10 on a stand alone basis.

Any ideas?

ProSeries Professional

This topic has been closed for replies.

Best answer by Orlando11

Why don't you try using another browser, and see if that works

We jumped on a call and figured it out - we had to change his Region to English (United States), from English (Europe). The login server was not liking the locale=en-150 that was being sent to it. We'll work on addressing that from our end for a permanent fix.

T

Terry53029

Intuit Community Champion

Did you install from Intuit on line or from disk

N

nlosterAuthor

Level 2

Sorry Terry, I did not see your question. I installed from Intuit on line. Still not success with any of the comments.

T

Terry53029

Intuit Community Champion

If you installed from Intuit, try deleting all cookies (even favorites). If that doesn't work try clearing you DNS cache.

In Microsoft Windows, you can flush the local DNS cache using the ipconfig /flushdns command in a Command Prompt. You know it works when you see the Windows IP configuration successfully flushed the DNS Resolver Cache or Successfully flushed the DNS Resolver Cache message.

O

Orlando11

Level 8

I'm sorry for the frustration. The following might help...

If you're comfortable navigating to a hidden folder, can you

1. Close ProSeries

2. Rename C:\Users\{username}\AppData\Local\Intuit\Common\Authorization\v3\Data to C:\Users\{username}\AppData\Local\Intuit\Common\Authorization\v3\Data_Backup

2. Restart proseries and login. You might get a different "client_invalid" type error. If so restart ProSeries again and then login. It should create a new Data folder and I think you might be ok after that.

Also, whether it fixes it or not, can you send C:\Users\ocardoso\AppData\Local\Intuit\Common\Authorization\v3\Logs\IntuitAuthLog.txt to me at proseries_engineering@intuit.com?

T

Terry53029

Intuit Community Champion

@nloster sorry that didn't work, have you installed any new programs. I had installed a password manager a few years ago, and had all kind of issues. I finally removed that program, and everything went back to normal. Unfortunately You may have to have a tech look at it if Intuit can't help

N

nlosterAuthor

Level 2

Nothing new that I can think of. I have been working with Orlando to try and figure it out. Some time ago I upgraded from Windows 7 to 10 but I think that was more than a year ago.

T

Terry53029

Intuit Community Champion

Why don't you try using another browser, and see if that works

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded