Access to past years programs

Forum|Forum|4 years ago
June 22, 2022
11 replies
66 views

When attempting to launch past years' programs (2019 and older) I get the message "You'll need to update your software to access your Intuit Account here. Learn how", only to then be told that "Intuit does not support this browser".

I presume it is referring to Explorer, as it suggests that I download other browsers that I already have.

Any suggestions on how I can get past this point? Thanks

ProSeries Professional

This topic has been closed for replies.

Best answer by DCI

I updated the returns from the Windows menu, as per this article - it worked

https://proconnect.intuit.com/support/en-us/help-article/update-products/update-proseries-software/L93frSXEU_US_en_US

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Terry53029

Intuit Community Champion

Seems that you need to change your default browser to something other than explorer. I use chrome, and rarely have issues

D

DCIAuthorAnswer

Level 3

I updated the returns from the Windows menu, as per this article - it worked

https://proconnect.intuit.com/support/en-us/help-article/update-products/update-proseries-software/L93frSXEU_US_en_US

R

Roz1

Level 4

Thank you!! I had the same issue.

dascpa

Level 11

Did you really not see the daily Alerts from Intuit? Or the yellow highlight bar at the top of every program? If not, get in the habit of doing so. It'll make your life a lot easier. You can also go to Information, View Alerts from the Menu Bar.

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Rick1725

Level 4

That's a pretty snotty answer.

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TBass

Level 2

@Rick1725, thank you for saying that! I rarely participate in "help" boards for that exact reason. I had the same problem starting yesterday, so am glad somebody was willing to post what helped for them. We've moved to another state over the last 30 days, and have had to deal with moving company fraud (major issue), messed up truck reservations when we decided to move ourselves, etc. This is no one's fault, just life. Upon trying to open the 2017 program, I started having issues, so it wasn't a matter of not reading the alerts as this person might assume, it was a matter of missing a segment of activity that I had no idea had happened already. My point? It's not necessarily about not reading the alerts, or someone being lazy.....life is always in progress, and we very seldom know a "poster's" individual situation; so just providing the best answer you're able to is the most helpful thing you can do. Criticizing people doesn't solve the problem. Sorry for the long reply, but my frustration with solving this over the last 24 hours is not sitting well with me.