workstation failing to install

Forum|Forum|5 years ago
December 16, 2020
7 replies
36 views

After installing on admin ---going to work station I receive a shares violation ---have contacted tech support

no help--been escalated --no help --

My IT person has worked with it ---also contacted Microsoft & Dell cannot figure out--Anyone else have this same issue and hopefully a fix for the problem. Thank you for your time Martin

This topic has been closed for replies.

O

Orlando11

Level 8

Thank you for reaching out. Let me see if we can have an agent and one of our engineers reach out tomorrow to see what's going on (they will call or email). We think it might be antivirus related or special settings on a folder, but would love to identify what's going on... we're not sure.

J

jeandale1Author

Level 3

Good Morning

A little more information for you ---Our tech support unable to figure out --talked to Microsoft no help a bunch of idiots---The most help came from a guy at CFS who is still researching and kind of thought also --a antivirus -then our tech guy spent more than 3 hrs on phone at our office with a a DELL Rep --pretty brilliant individual who really knew his way around ---the error seem to generate about the time we installed the windows update(s) about the first week of December---- that's when we got a shares issue (permissions) Everyone has rights to all programs --been checked so many times first place everyone wants to put their finger on --but that is not the deal --Reason CFS got involved is the same error appears for their programs --so reached out to Microsoft a bunch of idiots and then to Dell who spent a lot of time trying to see any problems they could see--no help. Dell is researching also. But in the meantime we are at a complete stand still --we have over 550 clients all networked ---so we sure hope you folks have a fix ---Thank you for your time. Martin [email address removed] [phone number removed]

O

Orlando11

Level 8

Thank you for the additional detail. I'm working on getting an expert to follow up. In the meantime, can you confirm this is happening during the workstation install - and can you post the exact error message (or even better, a screenshot)?

No worries if that's not possible, as we can get that info when we follow up. Getting it ahead of time would let my engineers do a bit of research first, so that we might be able to come in better equipped with questions or things to try. Otherwise this first call may be exploratory, and like the others we'd have to research. I know that's not the ideal, but sometimes it's very difficult to tell what's going on with these Windows machines.

J

jeandale1Author

Level 3

Orlando---I hope you received the info as to why we couldn't get the work station to install---

There was a antivirus called CYLANCE that created the nightmare---must remove to get the workstation to install. My tech guy called the program manager and (I don't have the full details yet) but somehow left it running in the back ground if I understood correctly --- when I receive full details I will forward info.

Thank you ALL for time and trouble

Martin

O

Orlando11

Level 8

You're welcome, and thank you for reporting the issue and for your patience. As a result of this thread we'll be updating KB articles, educating our front line agents, and for next year we'll be looking at ways to make Network installation easier (for example seeing if we can support workstation installation like any other install, vs running the workstation specific installer from the shared drive).

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