User access issue for proseries 17

Forum|Forum|3 years ago
August 30, 2022
2 replies
7 views

We have installed ProSeries17 Network edition so we can collect previous years tax records and bring them forward into ProSeries 2021 Standalone edition.

The 2017 install completed successfully. However, it gives the error:

"ProSeries Access Rights requires an important file that is missing, corrupt, or has been modified. Please contact ProSeries Support."

We spoke with ProSeries Tech Support and they said they cannot help. Only this community can help.

How can we fix our 2017 Access Rights issue?

Please help,

Thanks,

Ray

ProSeries Professional

This topic has been closed for replies.

George4Tacks

Level 15

Did they suggest using ProSeries Tool Hub
https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-proseries-tools-hub/00/71661

You can do a new install with FORCE. Maybe do a stand alone install and work from there to bring forward.

Answers are easy. Questions are hard!

I

Intuit_hieu

Level 6

Hi @Ray10 , had you figured out the issue? if not please send your contact info to proseries_engineering@intuit.com. Also include the link to this article: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/user-access-issue-for-proseries-17/00/229947.

Thanks,

-Hieu

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