Solved
Upper vs. lower case Password
In 2019, the program would warn if the CAPS LOCK key was on before entering a password. In 2020 and 2021, that warning is gone. I wish it would be added to 2022.
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One of the programmers taught us a work around.
On the log-in screen, go to the gray bar that says Intuit and RIGHT-click. Change it to compatibility mode.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
