update installed products doesn't work

5 replies
47 views

whenever I select the update installed products from the Update tab it never finds any new updates. When I click refresh updates it does find updates. Curious why the one feature does not seem to work.

ProSeries Basic

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Using Refresh dumps all previous updates and downloads them all over again, that's why you see something happening,

Updates generally come out once a week, in the past its been late on Wed or early Thurs if youre updating more often than that and nothing is downloading, its probably because there's nothing new to download.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

Taxman21090Author

Level 2

Thank you for your reply, Lisa.

I just tried another Update Installed Products (Thursday evening) and did not find anything. I'll keep trying for another week without doing the broader refresh update to see what happens.

Wayne

M

mannyg54

Level 2

I have tried to Update Installed Products and nothing happens. I need to e-file personal returns with a K-1 and can't because these forms have not updated.

Is a fix coming soon? Having to Refresh updates is time-consuming.

Thank you for any suggestions.

K

kgalland

Level 4

I have the exact same problem even though the 1040 K-1 form shows update available. I even spent an hour performing Repair Update tool and nothing changed. I am very unhappy with Proseries performance this year.

Just-Lisa-Now-

Intuit Community Champion

Updates generally come out late on Wednesday or early Thursday, I know it said 21st, but it may not be until later tonite.....unless they move the target again, but so far the Schedule still says the 21st.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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