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T
tessie
Level 2
February 1, 2021
Question

update error message

  • February 1, 2021
  • 1 reply
  • 18 views

when i download the updates I am not sure they are installing.  I did an updates repair and it appears that some are updated and some have typed in red    "file error 18".  Does anyone know what this is? 

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1 reply

I
Intuit_hieu
Level 6
February 1, 2021

When you finish running Repair Updates, could you please click on the detail, print it to PDF file, and email the details to ProSeries_Engineering@intuit.com?

T
tessieAuthor
Level 2
February 2, 2021

I tried to do that. My computer printer did not give the option of pdf.  However, on the detail screen, I did click on "send to tech support"  but I don't know if you received that or not.  Looks like most updates were installed except the 1120 and 1040 have an error18 message.   

I
Intuit_hieu
Level 6
February 2, 2021

what anti virus are you having?

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