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Linda-Sunshine
Level 4
Mar 12, 2024 1:18 PM UTC
Solved

Update driver's license info

I updated the expiration date on the driver's license and although it shows it is changed when printed it is the old one. I have closed ProSeries Basic and reopened several times, and it still prints old date. Any ideas?

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IRonMaN
IRonMaNAnswer
Level 15
Mar 12, 2024 2:32 PM UTC

That is what I am referring to. You put in the info on the federal ID Verification and then when you print the state forms it shows up on the signature page at least for NM it does...


Try deleting the state return, then delete the ID verification form and see what happens.

Slava Ukraini!
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7 replies

IRonMaN
IRonMaN
Level 15
Mar 12, 2024 1:32 PM UTC

Delete the form and try again.

Slava Ukraini!
    Linda-SunshineAuthor
    Level 4
    Mar 12, 2024 1:38 PM UTC

    Didn't work. I even tried deleting the form saving & closing the client and then entering the information. Still the old date even though when you look at the form it is correct, printed it is not!

    IRonMaN
    IRonMaN
    Level 15
    Mar 12, 2024 2:05 PM UTC

    I was referring to the ID verification form in the federal return.  It sounds like you are referring to something on a state return?

    Slava Ukraini!
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