Unusually high call volume

Forum|Forum|5 years ago
June 16, 2021
1 reply
24 views

How come it seems like every time we call a federal , state , or local taxing entity, we get a recording similar to this: "Due to unusually high call volume, your expected wait time is longer than usual." Should not the recording be: " Due to usually high call volume , due to understaffing, your expected wait time is long as usual".. Thank God for 1-800 numbers and unlimited phone call plans... if we were billed based on minute usage, we would have to get a loan to pay the phone bills....

ProSeries Professional

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Best answer by The-Tax-Lady

The State of Ohio, Dept. of Taxation website is closed at least twice a week this year. I think everyone is just exhausted and have no end in sight. I know I am. I'm also grateful for 800 numbers and unlimited plans. 🙂

I have reached some IRS reps on the Priority line but I swear they were reading from a script and provided no information. Heard a dog barking a few times.

T

The-Tax-LadyAnswer

Level 8

The State of Ohio, Dept. of Taxation website is closed at least twice a week this year. I think everyone is just exhausted and have no end in sight. I know I am. I'm also grateful for 800 numbers and unlimited plans. 🙂

I have reached some IRS reps on the Priority line but I swear they were reading from a script and provided no information. Heard a dog barking a few times.