Unable to validate credentials

Forum|Forum|6 years ago
February 12, 2020
16 replies
81 views

Have already e-filed dozens of returns. Working tonight, my software froze during an e-file. When I tried to log back in, I recieve an "unable to validate

ProSeries Basic

This topic has been closed for replies.

C

Cheryl3

Level 3

Ditto

J

jepcpa

Level 2

I had the exact same thing happen to me. Crashed in middle of e-file and can't get back in. I went through the suggested procedures with no success.

J

jepcpa

Level 2

I rebooted and tried the update/connected customer suggested solutions. Did not help. I would go to bed, but not sure I would sleep knowing I'm locked out of the program. If enough people have this issue, hopefully someone will notice and start fixing it.

J

jimm

Level 3

Same problem

T

tax lady

Level 3

This just happened to me after working in the program most of the evening.

T

taxgal812

Level 2

Just happen to me too, unsure how to fix it