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S
SPedrazzi
Level 2
January 15, 2021
Question

Unable to retrieve license

  • January 15, 2021
  • 3 replies
  • 15 views

My program is not allowing me to retrieve the product license files so basically I am able to login but unable to do anything as it shows that I am "unlicensed" - all of my license information is in order so there is no reason this should be happening. Anyone have any idea what to do to combat this? 

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3 replies

F
Fabian
Level 5
January 15, 2021

Can you describe exactly what happens when you invoke the menu "Tools->License Products"?

S
SPedrazziAuthor
Level 2
January 15, 2021

I restarted the computer and went to tools, license products and then it came up as it should. Maybe it just needed a minute! Thanks!

    sjrcpa
    sjrcpa
    Level 15
    January 16, 2021

    Glad we could help.  😀

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