Unable to Print Client Presentation data Value does not fall within expected Range

Forum|Forum|6 years ago
January 28, 2020
3 replies
38 views

Everything in Proseries is printing except the client presentations. The following error comes up even when trying to create a PDF

Unable to print Client Presentation data to the ProSeries "Client Presentation Printer" Value does not faal with the expected range.

Hasa anyone else had this issue

ProSeries Professional

This topic has been closed for replies.

S

Simple ManAuthor

Level 2

Undated frim ware for the Printer. Updated to the latest win 10 driver still cant print the client presentations.

B

beccaheller

Level 2

Yes, experiencing same problem. Users with Excel 2003 can't print it at all. User with Excel 2016 prints. One of 2 users with Excel 2010 able to print.

S

Simple ManAuthor

Level 2

PRoseries blamed the HP printer drivers - did an up date of the drivers and printer firmware

Proseries then blamed my WIN 10 install which was completely up dated to the most current version.

Reinstalled excel. still no print

Work around go to tools - client presentation - view in excel - then able to print.

thanks for nothing proseries tech support, lol

Jay Chalmers CPA

Level 3

Yes, I've got exactly the same problem, and I've been using PS Pro for over 20 years, so I don't think it's user error. There must be an update coming to fix this? I get an error that is "unsolvable" when I command the Client Review to print.

S

Simple ManAuthor

Level 2

Jay

to print go to

tools

then client presentation

then VIEW

is should export to excell and you can print from there

Jay Chalmers CPA

Level 3

Thanks, but this output is for clients to read, so I'm not interested in Excel format. The former Client Presentation and Tax Advice comments that what's missing, and I assume Intuit is going to put an update in to get this valuable report working again for CLIENTS. If you get a solution, please post a reply. Thanks.

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