unable to enter sign in information on 2020 program

Question

I have downloaded the 2020 tax program (apple Computer with parallels and Windows 10). When I open the programm I get the normal screen but nowhere to enter my E-Mail and Password to run the program. I have tried changing the appsettings as someone had suggested and also disabled High DPI Scaling Override. I have uninstalled the program and reinstalled. The same problem continues. I really don`t know what to do next and need to start using the program soon.

Has anyone else had similar problems or can suggest any useful tips?

P.S. I am in Germany - I don`t know if that has any influence on the combination of programs used!!

Orlando11 · Accepted Answer

Ok, let's try a few fixes one by one1. Go to Start menu, and run ProSeries -> Tools Repair Updates  2. Run ProSeriesIf that doesn't work..1. Go to Start menu, and type Region .. Select "Region Settings" when it comes up2. Change your Region Format to English (United States)3. Run ProSeries If that doesn't work..1. Go to your start menu and type "Notepad"2. Select it when it comes up, then choose File -> Open3. Browse to your ProSeries installation directory, then navigate to 32bit directory4. Open "protax20.exe.config" and change the word Default to Standard (below I'm showing the change after the edit.. make sure to keep the " " around the word Standard 5. Select File -> Save then close Notepad 6. Run ProSeries If that doesn't work... 1. Email proseries_engineering@intuit.com with details about your machine. What brand, what model, what year.. as detailed as you can get.  We'll setup a zoom to dig in more.

Orlando11 · Answer

What do you see instead of the login? Is the screen completely blank or do you see some sort of error message? Or does nothing ever happen after you get the splash screen?

One possibility: We worked with one customer in France who was getting a "bad request" message in the login widget, instead of the normal UserName/Password field. Turns out that component was having an issue with his en-europe region setting. Changing to en-fr worked fine, as was en-us.

Another possibility: We've seen an issue on laptops with intel iris xe graphics cards where the login widget would be completely blank, or users would see the user/password fields but would not be able to type in. Turned out to be an issue with Microsoft Technology on those graphics cards. The very latest update should have addressed that. Try start menu, ProSeries 2020 -> Tools Repair Updates. If you still have this issue, go into ProTax20.exe.config (using Notepad or Word) and change 'Default' to 'Standard' in the following line. Then save and restart ProSeries.

From

To

If you're seeing something completely different, or none of the above is working.. can you email the following two logs to proseries_engineering@intuit.com

[installation directory]\32bit\logs\proseries.txt

C:\Users\{YOUR USER ID}\AppData\Local\Intuit\Common\Authorization\v3\Logs\Intuit\IntuitAuthLog.txt

Note, the second one is in a hidden directory. If you're not sure how to get there, type %LocalAppData% in the Start Menu. This *should* bring up File Explorer to C:\Users\{YOUR USER ID}\AppData\Local. Then you can browse from there.

Sign up

Login with SSO

Let's get you signed in

Login with SSO