TRANSMISSION OF RETURN

18 replies
124 views

Why when I try to transmit return do I have a box coming up telling me to enter Electronic Filling Password.

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Did you set up an EF password here?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

8

8138Author

Level 2

no

B

BRC TAX

Level 2

I have the exact same problem. Why is that all of a sudden?

Every year, we always have to deal with some new and unexpected findings. Someone must have known that. It is very frustrating.

T

The-Tax-Lady

Level 8

My first year with ProSeries, I had the same issue. I did not set up any passwords and eventually I reached technical support and after many attempts, including directly accessing my computer remotely, the problem was fixed. Since you are both new, it could be part the initial set-up of your software. They had to use a master password from Intuit and some routine involving ALT, F12,C. This was 6 years ago so don't try this yourself, get on the hold list for technical support and keep at it till you get results.

It took me hours, so don't get too discouraged on the first day.

R

rvpino

Level 2

I have been using proseries for 13 years and this is the first time I see this issue. How can be solve it?

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