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Level 5
February 2, 2021
Question

Time Out Options

  • February 2, 2021
  • 13 replies
  • 72 views

Nothing aggravates me more than to step away from my computer for a few minutes and come back to find out that I have been logged out. I am the only tax preparer in my office and I have zero chance of someone looking at my computer when I step away. There should be an option in the program to choose how long the program can be dormant before it logs me out. 

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13 replies

rbynaker
Level 13
February 2, 2021

You might look into installing a "mouse jiggler" that tricks your computer into thinking you're still there.  I have one called caffeine.

PATAX
Level 12
February 2, 2021

I agree. In my opinion, it is getting ridiculous.

Just-Lisa-Now-
Intuit Community Champion
February 2, 2021

Its 30 minutes, not a "few" and this is an IRS requirement, not Intuit.  So you're complaining in the wrong place.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
tscottAuthor
Level 5
February 2, 2021

When you work 840 minutes a day 30 minutes is a few.

Level 5
February 2, 2021

Also having to change your password.  I don't think it provides security.  IMO data breaches are more likely to be an inside job than anything else.

Just-Lisa-Now-
Intuit Community Champion
February 2, 2021
I agree, and the email they send telling you your password needs to be changed in 14 days has a clickable link in it!! Thats a huge no-no for people, never click links in emails. It should just be a reminder with instructions how to do it on your own, no links!
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
February 2, 2021

I still don't get why this is such a huge issue for folks.  Unless your password is something like:

afeaohehg32823y82h43r9r%&$&$757878ajljjaflaj4646498793920jfjflalkfnvl8**&&^%^&**BBUGVvjndKdD46466646466666666666666E88******HfHKhfh^^^^^^^&&561u1ughqhkafdjfja9jfadjljfajYYTkhku7&&&^^KHKhfkH45461354*****FfhkehkaefuhjGGGGGG772______ ADUEK77^^%$##*(()^&^Bob

how long does it really take to log back in?  If that "lost time" is so monumental, then drink one less cup of coffee or smoke 2 less cigarettes a day to make up that time.

Slava Ukraini!
Level 5
February 2, 2021

At least we don't need to have our phones with us to open up ProSeries.  I've come to hate any program that insists on texting me a security code.  My phone isn't surgically attached.

I do understand the intention is good but really wonder how much this benefits anyone.

Just-Lisa-Now-
Intuit Community Champion
February 2, 2021
2 factor authentication is an option, I tried it for awhile but it sent me a code every time I came into this group as well, so that got real old real fast LOL

I dont mind it for passwords resets and changes, I have most of my bank, shopping and socail media sites set up to send a code when the password is changed.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪