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caroljo
caroljo
Level 5
September 8, 2020
Question

telephone calling

  • September 8, 2020
  • 1 reply
  • 0 views

Can I call someone to get answers on the telephone.  They used to have a number we could call and they would work through it with us.  

This topic has been closed for replies.

1 reply

dascpa
dascpa
Level 11
September 8, 2020

Even on the Intuit Payroll for Accountants they got rid of chat and the phone number.  Now you have to go through QuickBooks phone numbers and even that was "hidden".  You had to click a button to unhide it.  What is going on?

caroljo
caroljoAuthor
Level 5
September 8, 2020

This is really frustrating.  I don't know what to do.  The Community Forum is good, but sometimes when things don't work you really need to talk to a specialist to talk and work through it on the phone.  I am at a standstill at this time.  

T
TaxGuyBill
Level 15
September 8, 2020

You should still be able to contact ProSeries by phone:

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

 

 

As for Quickbooks, I am tearing my hair out right now with dealing with a credit card fee overcharge.  After about an hour of trying to figure out how to contact them, I've been on chat now for 1 hour and 41 minutes.  Just to try to fix an overcharge.  

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