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bookeydeb
Level 2
February 18, 2021
Question

Tax Return Fails conversion for efile no errors on final review

  • February 18, 2021
  • 2 replies
  • 22 views

Tax Return Fails conversion for efile no errors on final review - ProSeries 2020

I have followed all the instructions to uninstall and reinstall - delete updates and reinstall updates - I have saved the client under another name - still no luck with efiling.  I even took off the prompt for status update selection...

 

This is only happening with individual returns.

This topic has been closed for replies.

2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 18, 2021

Double check that you marked the box in the firm/preparer information that says PTIN Verified...I feel like I saw something about this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    B
    bookeydebAuthor
    Level 2
    February 19, 2021

    Thank you! That appears to have worked!

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