Tax Refunds

4 replies
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I have several clients that I E-filed between April 1-6 that still have not received their refund. The online where's my refund tool says its still being processed with each of them. No additional information. I have plenty of people that electronically filled after those dates that have not had a problem getting their refund. Is there something going on within Proseries/Intuit during that one specific week?

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

I still have one (that I know of) that's hanging the same way from 3/30.

Ive spoken with IRS twice now about it and all they can tell me is that its in the error resolution department (simple return, a few W2s and a little bit of interest, no kids, no refundable credits) so I don't know whats going on over there at IRS.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

dascpa

Level 11

I have over 20 in the same situation - both e-file and paper mailing. some dating back to early February. Clients are quite upset and there's nothing I can do to help.

Just-Lisa-Now-

Intuit Community Champion

Paper filed returns...we know the answer to that one...theyre still sitting in the pile with over 10 million other pieces of mail.

I had several others, they all eventually shook free from the system.

If you call PPS they will check up on up to 5 returns per phone call, assuming youre the paid preparer, ERO or 3rd party designee or you have a signed 8821. Id call first thing in the morning, they open at 7am.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Accountant-Man

Level 13

Google it and you'll see the same answer. I think we all have a few.

"We are reviewing your return. Please check back."

** I am "Elevating with Intention!"

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