System freezes when printing.

11 replies
65 views

Is anyone else having issues of your entire computer system locking up when trying to print a return from Pro Series Professional? I have called tech support, updated software, updated drivers, and while it temporarily seemed fixed last week, it is freezing up again today. Having to power down and restart only for it to freeze up again. Any solutions would be appreciated. TIA

ProSeries Professional

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Swissandrew

Level 3

I'm having a similar issue when printing to pdf.

IRonMaN

Level 15

@Orlando11

Any help on this one?

Slava Ukraini!

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Orlando11

Level 8

We put out an update today, and from data we can see that some people are crashing (program disappears & you get a "Please tell us what happened" crash dialog now when they print to pdf). We haven't been able to reproduce, but we're going to revert the change that probably caused it with an update in a few hours. Like many of these print issues, it seems to be something environmental, like a specific version of windows or dependent library that's different than what we have.

This might be that issue, but the entire system freezing sounds pretty different. Do you have to restart the machine? Does it happen specifically when you print to the printer, or just when you save to pdf?

IRonMaN

Level 15

Thanks Orlando

Slava Ukraini!

PATAX

Level 12

So far I have not had any issues with this matter. The returns are printing correctly.

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Douglas1

Level 2

I am having the same issue. I had to uninstall and re-install the program. It worked for a little while and now it's the same problem. I'm pretty frustrated and I quite frankly don't have time for this!

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Orlando11

Level 8

If it happens only when you print, I'd first look at this article: https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/unexpected-behavior-proseries-crashing-after-latest-update/00/144367

Microsoft put out a bad print update last week, then fixed it with a subsequent update.

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