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Level 2
Jan 27, 2026 11:40 PM UTC
Question

Software won't run update check

When I try to update my installed product, the ProSeries Update window pops up and doesn't do anything.  It's just stuck on "initializing connection".  

3 replies

Just-Lisa-Now-
Intuit Community Champion
Jan 27, 2026 11:47 PM UTC

First look at the updates Log and see when the last update was installed 

Top menu bar  Information > Logs > Updates Log

Does it do the same thing if you close PS and run Update from the Windows programs menu?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
HollieRowAuthor
Level 2
Jan 28, 2026 12:21 AM UTC

Looks like there are no new updates.  Still weird that it won't run the check and say there are no new updates. The reason I was running it is because the signature page for Arizona won't print.  It says "Form is not final" and suggested I run updates.  I checked the forms ready page and found out it won't be ready for 2 more days (hopefully).  Thank you for your response!

Just-Lisa-Now-
Intuit Community Champion
Jan 28, 2026 12:38 AM UTC

The forms release page says it wont be ready until the 29th. 

You should bookmark this link so you can see the status of forms

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?product=PROSERIES&bu=PROSERIES

 

Ahhh I didnt read your full message, looks like you know how it works!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪