Return will not e-file

Forum|Forum|6 years ago
June 20, 2020
1 reply
3 views

I am trying to e-file a return but it will not transmit. I get no error messages. I have re-started the computer, updated the software, all to no avail. Any ideas?

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

So from the EFCenter you can get the file to Convert, but when you choose to Transmit, nothing happens or you get a message or ....?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

S

suzannedAuthor

Level 2

Yes, it converts but will not transmit. I have uploaded the updates, refreshed the updates, tried to e-file from both inside the return and from home base- nothing. And no message

Just-Lisa-Now-

Intuit Community Champion

Ugh, sounds like you've done all the things I would have suggested.

You can try one more thing before reinstalling the program.

Exit Proseries, restart the computer, don't start up Proseries but go to the Windows Programs menu and use REPAIR updates.

If that doesn't work, I think uninstall/rename/reinstall may be your only other option (aside from calling support). The rename part is important, you don't want it to just install into the same folder, that can leave the bad file or registry entry that's causing the issue.

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-proconnect-proseries-stand/00/5287

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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