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desha
Level 2
January 30, 2021
Question

REFUND ADVANTAGE

  • January 30, 2021
  • 1 reply
  • 6 views

i am having problems with refund advantage, billing does not transfer to refund advantage worksheet.  

This topic has been closed for replies.

1 reply

Matt C
Level 6
February 4, 2021

Hi @desha , have you selected to use Pay by Refund on the Federal Information Worksheet, and cleared any errors about your bank selection?

Also, check the box to "flow all billing amounts" in the Refund Advantage Processing Worksheet.

And be sure to press the F10 key after making any changes to the client billing options.

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