Skip to main content
Level 4
October 13, 2026
Question

recovering files

We had an outage and when I tried to turn on the computer it would not turn on I checked all the wires and made sure I was internet connected but it came on it told me refresh and I lost all 2025 taxes. How do I retrieve them 

if possible

2 replies

sjrcpa
Level 15
October 13, 2026

From your backup

The more I know the more I don’t know.
Just-Lisa-Now-
Intuit Community Champion
October 13, 2026

Did you lose all the files on the computer?   if not, a good IT person may be able to find them for you.

If the computer was wiped clean then you need to rely on your backup, hopefully youre backing up all your client data on a regular basis.

 

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪