Proseries2020 login issue

Forum|Forum|5 years ago
August 11, 2021
5 replies
20 views

I can't open ProSeries 2020. I receive an Error Message "Index was outside the bound of the array". I can't find any help online for the issue as it relates to ProSeries.

I have uninstalled, rebooted, to no avail. Any help is appreciated.

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

I feel like I saw this mentioned in the past month...let me see if I can dig it up.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Just-Lisa-Now-

Intuit Community Champion

I found it reported in Lacerte, but no ProSeries, https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/lacerte-error/00/86420

I generally dont even see Lacerte posts though, so I still feel like I saw it mentioned for ProSeries

@Intuit_hieu I think it was you I saw you address this for Proseries back several weeks ago...maybe? Does it ring any bells for you, or can you assist this customer?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

I

Intuit_hieu

Level 6

We are investigating the issue, but as a workaround could you please remove the file customviews.xml from c:\prowin20\Homebase folder?

J

jwiederstein

Level 2

One resolution that has been found for this error is if you have a QuickBooks Program open, you need to close out of QuickBooks before getting into ProSeries.

L

lfcpa

Level 3

I am having the same issues and cannot import the financial data into my tax returns form Quickbooks as well. Beyond frustrating as we are nearing the final deadline for Corporate and Partnership returns.

Sign up

Login with SSO

Let's get you signed in

Login with SSO