Level 3

Question

ProSeries won't update

Forum|Forum|2 years ago
August 28, 2023
6 replies
31 views

ProSeries 2022 will not update on my Windows 11 system. Get an error message that my PC does not have an app that can open the 'res' link. I need my system fully operational and able to be updated. So far, support has not resolved this.

ProSeries Professional

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ljr

Level 9

There are a lot of post about windows 11 and proseries issues. Did you try searching to see if someone already posted with an answer or work around? This is why I am holding on to windows 10 and not going to 11 until Proseries has the kinks worked out.

IRonMaN

Level 15

We updated computers late last year that came with Windows 11. I haven't had any issues with ProSeries ---------- sometimes you just have to grab those scissors and start running. ✂️

Slava Ukraini!

T

Terry53029

Intuit Community Champion

I also am using Windows 11 with no issues. You can also try repair updates from windows menu

T

Terry53029

Intuit Community Champion

Try running update from the windows menu

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KTraceyAuthor

Level 3

I have checked and rerun Windows update multiple times. Have uninstalled and reinstalled ProSeries as well. Have consulted with Microsoft, my computer manufacturer, and Geek Squad as well as ProSeries support many times. The first three say it has to be a ProSeries problem because everything else on my system runs perfectly. ProSeries support has finally sent the problem to the next tier of support (or so I'm told) but have not resolved the problem as yet.

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Bob G

Level 4

I called Intuit yesterday

no help yet

intuit must fix this problem

IRonMaN

Level 15

You have much more patience than me. To go through all of that and still not have it work, I would have pitched the computer through my office window. I hope you find a solution soon.

Slava Ukraini!

D

Denver1

Level 5

Type in Windows updates and check those..install those and any optional updates.

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Bob G

Level 4

Tried with Intuit rep. No luck yet

PATAX

Level 12

I have Windows 11 too, and thank God no problems...years ago had software issues - one would blame the other - my hunch was it was an automatic windows update that caused issue, but not sure. Good Luck it is frustrating.

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Bob G

Level 4

Same problem here. Intuit is not helpful but must help me to update the program

called an IT company. They researched & suggested that I delete everything from computer and reload all programs. However, they said there are no guarantees it won’t still be there

need it to help resolve this problem