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M
Maureen W
Level 3
February 11, 2022
Question

ProSeries Updater is stuck on "initializing connection"

  • February 11, 2022
  • 1 reply
  • 2 views

ProSeries Updater keeps getting stuck on "initializing connection". Nothing is currently wrong with my internet connection, as I can access all other sites. Is this something I need to reconfigure my firewall again? I was able to do this last week.

Thanks for any/all assistance.

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1 reply

M
Maureen WAuthor
Level 3
February 11, 2022

Ok, never mind, I managed to get it "fixed". As far as I can tell, ProSeries was doing today's update in the background, so it would not connect to manual update. I restarted the program, and somehow my eye caught the tiny notification, all the way down in the left corner below homebase, that said to click on it to restart ProSeries, so it could load the updates. Bizzare. I'm definitely quitting with Intuit after 30 years; almost $3000; this is ridiculous. I've spent more time troubleshooting than preparing returns.

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