Skip to main content
Level 2
Sep 6, 2025 6:32 PM UTC
Question

ProSeries Update Deletes data !!

Just let ProSeries do its auto update thing and now all Principal Business Activity, Principal product or service and Business Code number on 1065's and 1120S's ARE GONE!!

No one answers the phone (of course) until Monday, so thanks Intuit for screwing up my weekend with extra work.

My versions:

S2024US10652024.923.0.0
S2024US1120S2024.916.0.0
2024.07.12

25 replies

IRonMaN
Level 15
Sep 6, 2025 9:14 PM UTC

I just updated so that I could transmit an 1120S return that had been done earlier.  I didn't have any issues.  But I did open up a few other returns that had already been filed and I am seeing the same issue.  It looks like returns that were rolled over from last year have the issue and returns that were entered in from scratch this year escaped the issue.

Slava Ukraini!
Level 3
Sep 6, 2025 9:39 PM UTC

Yep.  Nicely F'd up.......

George4Tacks
Level 15
Sep 7, 2025 1:12 AM UTC

It is a good thing that everyone does a backup on a regular basis.

Answers are easy. Questions are hard!
Kathi_at_Intuit
Moderator
Sep 8, 2025 2:33 PM UTC

Hi @sbc thanks for posting about the missing codes and to everyone who has confirmed this issue. We’re aware of it and have already reported it to our Development team. I know how frustrating this is, and we truly appreciate your patience while we work through it. We’ll share updates as soon as we have more information.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**
Level 7
Sep 7, 2025 1:36 AM UTC

Boy am I ever glad that I am retired and do not have to p[ut up with this anymore>

Level 2
Sep 7, 2025 3:07 AM UTC

You made me download an update today. After I accepted the update, my Forms 1065, Page 1 A,B&C were deleted. Why?

George4Tacks
Level 15
Sep 7, 2025 1:07 PM UTC

We generally do not get enough exercise. Doing a screw up like this at least gets our heart rate up and this is good for our general heart health. 

BTW- @jmlawlor used YOU, which assumes the responses here come from Intuit. GENERALLY that is not true. Responses come from other users that are crazy enough to spend there time here trying to answer questions that can be answered. This question is one that needs to be answered by the company.  Call SUPPORT tomorrow. The phone number is in the list. They likely are aware of the issue and will correct in a new release soon. 

Answers are easy. Questions are hard!
Level 2
Sep 7, 2025 4:53 PM UTC

We are having the same issue.

Level 2
Sep 7, 2025 6:08 PM UTC

Same for me as well - Intuit - please send fix ASAP!!!

Level 3
Sep 7, 2025 8:30 PM UTC

I reported this issue yesterday.  A tremendous screw up.  Tech Support you guys need to check in on the weekend because the rest of us a rushing to September Deadline. 

sjrcpa
Level 15
Sep 8, 2025 7:46 PM UTC

@doug1 This forum is not Tech Support. It is populated by volunteer users of the software trying to help other users.

Tech Support rarely, if ever, shows up here.

 

"Supposedly, upper management monitors these community lines during the weekends. " 

that's funny. 🤣

The more I know the more I don’t know.
Level 5
Sep 8, 2025 1:38 PM UTC

big problem for us as well

Level 3
Sep 8, 2025 2:01 PM UTC

I am not updating any remaining computers and because of that we are not allowed to E-File.  Spoke with Tech Support. Hope this gets fixed soon. They are aware.  Supposedly, upper management monitors these community lines during the weekends. 

Kathi_at_Intuit
Moderator
Sep 8, 2025 3:35 PM UTC

Hello All, Please see this ProSeries News and Updates post for the latest information on the missing codes.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**
Level 3
Sep 8, 2025 7:06 PM UTC

How about you tell us when we can expect that update?  If this affects weighted average entries then this is a much bigger deal than having to enter a couple of descriptions, and a activity number!

IRonMaN
Level 15
Sep 8, 2025 7:14 PM UTC

Intuit has a policy that they will never provide a date - or a range of dates - just in case they don't get it done when they estimated -------------- which would make people mad.

Slava Ukraini!