Level 6

Question

ProSeries Responsibility for ES Fiasco

13 replies
82 views

Just wondering what responsibility Pro Series should take for the ES fiasco that has developed. This whole nightmare is the result of a software error

.I have 67 clients that I have to check on. This will involve reviewing files, calling client and/or calling IRS. Then, if there was a problem, working on a solution. This will involve a lot of time and effort and possibly affect how the client views us as "professional".

Am I off base here thinking Pro Series should have some skin in this game?

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

I discovered that any returns I filed prior to April 15th had their 1st and 2nd estimated payments paid as scheduled....I called the EFW phone number and a phone rep walked through all of them with me to verify.

Does that help whittle down your list of ones to check on?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

msmith7305Author

Level 6

Yes, that was the case with some. But the point still is that we are having to spend all this extra time sorting through all of the clients that might be affected. No matter what, we have to look at all of them and verify what did or did not happen.

IRonMaN

Level 15

This is another reason why I hate making electronic payments through the software. If Intuit or the IRS screws up, it's up to us to mop up the mess. As far as skin in the game, Intuit sits on the bench and cheers you on, but they will never get on the field with you. They might offer you a BandAid (for a small fee) to cover the skin you are missing but that's about it. They will quickly point out that when you accepted their agreement to use their product, they take absolutely no responsibility for the software. If there are errors or problems, they become your problems, not theirs.

Slava Ukraini!

T

TaxGuyBill

Intuit will probably stand with their usual policy: If you provide documentation of penalties and interest due to a software error they will probably pay for that, but nothing else.

BobKamman

Level 15

Some people base their fees on the assumption that everything will always go right with the software and with IRS acceptance of data.

I'm not one of them.

dascpa

Level 11

In watching this board over the years I'm baffled at why any tax preparer would want to take on the responsibility of handling payment of client taxes. It's just another item to go wrong. With the easy online payment system for both Federal and states let the client handle it themselves and there is no malpractice issue. It seems this system blows up, Link blows up, E-signature blows up, Import blows up. Why add to the hassles?

M

msmith7305Author

Level 6

From your response I have to assume that if a client wants you to set up electronic payment of tax due with their return you would refuse to do so? Or if they wanted you to set up automatic withdrawal of ES payments you would refuse to do so?

Don't get me wrong. That is your choice. Me personally, one thing I refuse to do is MAIL anything for a client.

But, I will gladly accommodate a client who requests electronic payment of tax due or ES auto withdrawal. I do make them aware that they have to monitor their account to verify what they wanted to happen actually did happen. They also have to provide me the bank account info in a written form.

IRonMaN

Level 15

"Me personally, one thing I refuse to do is MAIL anything for a client."

Just because some of us try to avoid setting up electronic payments doesn't mean we have become our client's nannies. I prepare vouchers and envelopes for my clients and it is up to them to muster the strength to put a stamp on the envelope and drop in in the mailbox.

Slava Ukraini!

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