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acook
Level 2
March 6, 2021
Question

Proseries letters not printing correctly

  • March 6, 2021
  • 4 replies
  • 24 views

When we print our client instruction letter they are printing with the programming code rather than the state name and the letters are not accurate as far as balance due or refund. 

This topic has been closed for replies.

4 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
March 6, 2021
Is this a new problem that just started? Does it do the same if you print to PDF?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
acookAuthor
Level 2
March 6, 2021

Been happening since we loaded Proseries. Happens when we print to pdf and print to printer.

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
March 6, 2021

Did you customize the standard letter? If not, Id try to restore to default.

Tools > Letters > Manage Standard Letters then this button...if that doesnt do it, I guess a call to support is in order

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    SkylaneIntuit Community Champion
    Intuit Community Champion
    March 6, 2021

    I agree with @Just-Lisa-Now-  reset the letter to default and try again 

    If at first you don’t succeed…..find a workaround
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