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Level 2
August 4, 2026
Question

Proseries is Admin on DocuSign Acct

  • August 4, 2026
  • 2 replies
  • 44 views

Our DocuSign Account was created through Proseries and Intuit is the Admin.  The problem is that whenever one of my client signs their DocuSign the date prints in the European format of day/month/year.  As we are in the United States our clients are familiar with the date format of month/day/year.  This confuses the clients and they constantly call to let us know the date is wrong which is very frustrating during tax season.  Has anyone else had this problem and were you able to get it fixed?

    2 replies

    Kathi_at_Intuit
    Moderator
    August 5, 2026

    Hi ​@Kmaschal great to see you in the Community and thanks for posting about the date format. We checked on this and the date format should now display month/day/year. Let us know if you are not seeing the date format as this.

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    KmaschalAuthor
    Level 2
    August 5, 2026

    Thank you, it appears to be resolved.