Level 3

Solved

proseries error " lock by another user"

Forum|Forum|5 years ago
January 22, 2021
13 replies
40 views

on Pro series 2020 where is the home-base tuneup, this use to fix the problem with error " client lock by another user" issue. I have tried the home-base maintenance but no luck, is there a solution to this????

ProSeries Professional

This topic has been closed for replies.

Best answer by Intuit_hieu

Using Windows Task Manage to ensure ProSeries is completely close. Turn on "Show hidden files..." from Windows Explorer, View, Options

With the setting on, you should be able to find the locked file as shown in the image, delete it, then you should be good to go.

IRonMaN

Level 15

Have you tried rebooting your computer?

Slava Ukraini!

R

RikrdoAuthor

Level 3

I did twice , same problem

IRonMaN

Level 15

Then go with plan B and look at Lisa's link.

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

If a good old fashioned reboot doesnt cure what ails ya, you can try the suggestions here

https://proconnect.intuit.com/community/save-data-file/help/this-file-is-currently-locked-by-another-user-error-opening-or/00/4823

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

I

Intuit_hieu

Level 6

Do you have Network or Standalone installation?

R

RikrdoAuthor

Level 3

I have a Standalone installation, this error also happen twice and it happens when I have a file open and the program shut down for some reason, and it take a around half hour before a can open that file again.

I

Intuit_hieuAnswer

Level 6

Using Windows Task Manage to ensure ProSeries is completely close. Turn on "Show hidden files..." from Windows Explorer, View, Options

With the setting on, you should be able to find the locked file as shown in the image, delete it, then you should be good to go.

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