ProSeries Crashing When Clicking on Return Rejected

Forum|Forum|6 years ago
May 15, 2020
5 replies
37 views

Is there another way for me to know why a return is rejected. When I click on the Return Rejected link in ProSeries, it crashes and brings up a ProSeries - 2019 has stopped working window. Has anyone else had this issue, and more importantly, does anyone know of another way to figure out what the rejection reason is?

I have restarted ProSeries. Restarted my computer. Clicked on the Submission ID link instead of the Return Rejected link, but still, I get the same results. I have also tried reinstalling ProSeries, but I am having the same issue.

Please help.

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Did you uninstall, rename the folder, then reinstall? If you reinstall right overtop of the old install, it may leave behind the file causing the issue.

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-proconnect-proseries-stand/00/5287

S

sewcpa

Level 6

In the Electronic Filing portion of HomeBase put cursor on file and press F12 so that you can print the acknowledgement.

Good Luck

J

jcoyAuthor

Level 2

Just tried that after reinstalling ProSeries again. I'm getting the same result. 😞

Just-Lisa-Now-

Answer

Intuit Community Champion

Did you uninstall, rename the folder, then reinstall? If you reinstall right overtop of the old install, it may leave behind the file causing the issue.

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-proconnect-proseries-stand/00/5287

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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