Level 3

Solved

Proseries crashes when printing to pdf

Forum|Forum|5 years ago
March 3, 2021
5 replies
37 views

After todays update, all tax returns printing to pdf cause Proseries to crash. Any fixes?

ProSeries Professional

This topic has been closed for replies.

Best answer by Matt C

We are actively looking into this issue.

Edit: A hotfix to resolve this issue has been released.

Level 2

I'm having same problem. reinstalled proseries. reinstalled adobe acrobat. updated windows. didn't seem to solve the problem.

Level 8

It has crashed sporadically all season and they all seem to be due to a print command. I just reopen it and move on. So far no loss of data.

Trying to find a solution may be a futile effort on our end.

Matt CAnswer

Level 6

We are actively looking into this issue.

Edit: A hotfix to resolve this issue has been released.

Level 2

Hi Matt,

What is the fix for this issue? I have several systems with this issue.

Level 6

Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.

Please send an email to proseries_engineering@intuit.com with as much information as possible, including

when the issue started for you
how frequently the issue occurs
what version of the product you are running on the different machines
what differences there are between the machines that see the issue vs don't, if you know of any
what you have tried so far
any other patterns you might have noticed

Thank you,

Matt