ProSeries closes after latest update

Forum|Forum|5 years ago
March 23, 2021
6 replies
32 views

ProSeries closes after latest update. There is an article to resolve this problem. The article refers to "Tools -Repair Updates" which does not exists inside the program. The article also lists instruction, from the start menu when used, it will launch a 2019 software repairs. I am having an issue with 2020 software. Any help?

ProSeries Professional

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TAXOH

Level 10

Engineering at ProSeries said there was a Microsoft update last night or this morning that fixed the issue for a lot of users.

P

psaund9860

Level 4

My program crashes with each tax return I am working on. It appears that they have NOT corrected this issue.

M

mappp

Level 5

Experiencing multiple, random crashes. I can't convert more than one e-file return at a time. Selecting multiple clients to convert and transmit causes program to crash after first or second one is converted. Even selecting a client from the home base menu can cause program to crashe. I'm not experiencing any problem in printing, either in ProSeries or any of my other applications.

I did install the "Tool Hub" and ran the "Update Issues" and the "Program Problems" without solving the crash issue.

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