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ptax255
Level 6
May 28, 2021
Question

Proseries basic won't open past sign in page

  • May 28, 2021
  • 1 reply
  • 7 views

Hi,

 

Proseries won't open past sign in page. Once I sign in it freezes everything on my pc and have to unplug. Anyone else this issue?

Windows is up to date

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1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
May 28, 2021

Restart the computer then use REPAIR updates from the Windows Programs menu under the ProSeries 2020 heading.  This is  a screen shot for 2019 Profesional, but its the same for 2020.   See if that helps at all before calling support.

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