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lsteffens
Level 3
March 22, 2021
Question

ProSeries 2020 Won't Load

I'm trying to load ProSeries 2020, and all I keep getting is a blue spinning circle and the software never loads.  The software worked fine all morning and afternoon.  I've rebooted as well as tried a hard shutdown.  I've also removed the software from my computer, and downloaded and installed it again from the Intuit website.  The same problem keeps happening.

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2 replies

maxie
Level 4
March 22, 2021

I assume you mean the entire program. I'm having difficulty with individual files. I worked on a return, saved it and now it won't open. Just the blue circle. I can open other returns I have not previously worked on. Or at least I can so far. I also refreshed, sanitized the files, rebooted, etc. 

lsteffensAuthor
Level 3
March 22, 2021

Correct.  I can't get the program to load at all.  Even if I try to backdoor my way into the program by clicking directly on a specific tax file, all I get is the spinning blue circle.

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