Proseries 2020 shutdown when sending forms to printer

Forum|Forum|5 years ago
February 10, 2021
8 replies
26 views

I spend last night more than 2 hours with pro-series support and still have this issue, I have a specific client with federal and 5 states and when sending to printer it shutdown and locks the client file, on previous versions of pro series I was able to fix this issue with home base tuneup, but 2020 doesn't have it, I already tried everything but still have this problem , including doing all windows 10 updates, and problem doesn't go , it also has happen with other clients

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

What are the states? I know there was a report about one state doing this and its being investigated...I feel like it was a state that starts with an M maybe Michigan? (It didnt apply to my client base so I cant remember for sure)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

RikrdoAuthor

Level 3

I really don't know which state is doing it but Michigan is one of states included

Just-Lisa-Now-

Intuit Community Champion

I cant find the post about it, someone had reported it and Intuit was able to reproduce the crash so theyre working on a fix. That's all I remember, sorry.

If the file locks after the crash, it must be throwing a bad temp file in somewhere at the crash. I think if you reboot it will unlock,

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪